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shipping & handling

All items are hand made in Israel and will vary slightly in size, color and pattern to those visible in the online store. We gift-wrap all of our orders. You can also add a gift card with a customized message free of charge, simply add your message to the comments box at checkout.

processing time

***orders placed on our site will be processed within a max of 10 working days.

Local Shipping Rates & Delivery:

Regular Registered -22 ILS- 10-14 business day.

Express post – 50 ILS – 2 business days (The shipment will be sent the day after the order)

**Free Registered shipping for orders over 600 ILS amount

Orders are being shipped with registered air mail with a tracking code. 

International Shipping Delivery:

Regular Registered Air mail: 1-3 weeks delivery time.

eco post- 7-10 days (Australia 10-14)

Express Airmail via Messenger EMS: 3 business delivery days. Please contact us for this shipping method.

International & Local Shipping & delivery times are estimated and delay may occur by post, custom or holiday. 

Please note: If your delivery address is not within the Israel, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Tate Online advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

If the customer has given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from studio oh should the parcel go missing after it has been left at the shipping address by Israeli Post.

***All shipping costs are non-refundable

Personal Pick Up  - customers also have the option to pick up the order from our studio 36 Kisos Street Maccabim, Israel. When picking up the order you'll be required to show a signature and valid form of ID.

Personal pick up orders have to be completed and paid for on the online store prior to being picked up. 

Exchanges

Your positive feeling and response with the goods are highly important to us, however, if you are not satisfied with your purchase, you can exchange the item  within 14 days of receiving the item. Items must be unworn/unused and in original condition and packaging. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the exchanged shipping costs.

Studio oh does not issue refunds unless required by law.

We can exchange for other items or a credit note (voucher) of the same value of the piece/s being exchanged.

Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions

We strongly recommend that all exchanges posted to studio oh have a tracking number. Studio oh is not responsible for any exchanges that go missing or lost on their way to us. Exchange shipping cost will be paid by the customer.

Please follow these steps to exchange your item/s:

1 - The item/s may be returned to Studio oh in its original condition.

2 - Post the item/s to:

Studio oh, 36 kisos St. Maccabim, 7179901, Israel

 we have received the item/s we’ll email you the cancellation Voucher.

4 - If you have any questions please email us at studioohdesign@gmail.com 0r phone us at +97254420068 

 

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